Refund Policy

At Fit2Cart.com, customer satisfaction is our top priority. We want you to be fully happy with your purchase, but we understand that sometimes things don’t work out. If you need to return an item or request a refund, please read the following guidelines to help you through the process.

This policy applies to all orders placed through our website, including Cash on Delivery (COD) orders, credit/debit card payments, UPI, digital wallets (Paytm, Google Pay, etc.), and any other payment methods.

1. Eligibility for Returns and Refunds

We offer a 7 day return window from the date you receive your order. To qualify for a refund, the following conditions must be met:

  • Return request timeline: You must initiate your return or refund request within 2 days of receiving your order.
  • Product condition: The item must be unused, undamaged, and in its original condition. The product should be returned in the same packaging it was received, with tags still attached (if applicable).
  • Proof of purchase: A valid order confirmation email or receipt is required for a return or refund request.

2. Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Opened or used items (unless defective)
  • Sale or clearance items
  • Intimate or hygienic products (e.g., personal care, cosmetics)

If you are unsure about whether your item qualifies for a return, feel free to contact us at [your contact email].

3. How to Request a Refund

To request a return or refund, please follow these steps:

  1. Contact us: Send an email to support@fit2cart with your order number, details of the product(s) you wish to return, and the reason for the return (including photos of the item if it is damaged or defective).

  2. Return Authorization: Once we review your request, we will send you a Return Merchandise Authorization (RMA) number and instructions for returning the product.

  3. Return the Product: Ship the item back to us following the instructions provided. Ensure the product is packed securely to avoid any damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or wrong item delivered).

  4. Refund Process: Once we receive the returned product and confirm its condition, we will process your refund according to the original payment method.

4. Refund Methods for All Payment Types

Refunds will be issued according to the payment method used at the time of purchase:

  • Cash on Delivery (COD): Since the payment was made in cash at delivery, the refund will be processed via bank transfer or UPI (Google Pay, PhonePe, Paytm, etc.). We will request your bank details or UPI ID to process the refund.

  • Credit/Debit Card: If you paid via credit or debit card, the refund will be processed to the same card used during the transaction. The time for the refund to appear in your account will depend on your card issuer (typically 7-10 business days).

  • UPI Payments (Google Pay, PhonePe, Paytm, etc.): For refunds to UPI payments, we will process the refund to your original UPI ID. This process is usually immediate, but may take up to 7 business days depending on the payment provider.

  • Net Banking: Refunds made through net banking will be credited back to the same bank account used for the purchase. This can take anywhere from 7-10 business days to process, depending on your bank.

  • Digital Wallets (Paytm, Google Pay, etc.): If the payment was made using a digital wallet, the refund will be issued back to the same wallet. Processing time may vary based on the wallet provider, typically ranging from 1-5 business days.

5. Shipping Costs

  • Non-defective items: Shipping costs for returning non-defective items are the responsibility of the customer. This includes the cost of returning the item to us.

  • Defective or Incorrect Items: If the item is defective, damaged, or incorrect, we will cover the cost of return shipping.

6. Refund Processing Time

Once we receive and inspect the returned product, we will initiate your refund within 7 business days. However, please note the following processing times:

  • Credit/Debit Cards: Typically takes 7-10 business days to reflect in your account.
  • UPI: Immediate or up to 7 business days depending on your UPI provider.
  • Bank Transfers: Can take 7-10 business days.
  • Digital Wallets: Usually processed within 1-5 business days.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately (within 2 days) with clear photos of the issue. We will offer you a replacement or a full refund based on your preference.

8. Late or Missing Refunds

If you haven’t received your refund after the processing time, please:

  1. Check with your bank or payment provider for delays in processing.
  2. If you’ve confirmed with your bank or payment provider that the refund hasn’t been received, please contact us at support@fit2cart.com for assistance.

9. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

10. Changes to the Refund Policy

We reserve the right to update or change our refund policy at any time. All updates will be reflected on this page, with the revised date displayed at the top of the page.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to us at:

  • Email: support@fit2cart.com
  • Phone: +918859595343
  • Address: Riddhi Siddhi, 702, Gaikwad Nagar, Malad West, Mumbai:400095

We’re here to help and will respond to your inquiry as soon as possible.

Summary

This refund policy covers all types of payment methods, including Cash on Delivery (COD), credit/debit cards, UPI, net banking, and digital wallets like Paytm and Google Pay. The key points are:

  • Refunds are processed through the same method of payment used for the order.
  • If you choose COD, refunds are processed via bank transfer or UPI.
  • Non-defective returns require the customer to pay for return shipping.
  • Refunds for defective or incorrect items will cover return shipping costs.

Be sure to review and modify the policy to suit your store's specific needs, and consider consulting with a legal expert to ensure compliance with local consumer laws and eCommerce regulations.